General 5

• What is the new Well health platform and what does it do?
• Who are Well’s investors?
• What makes the Well concept so innovative?
• Why should I sign up for Well?
• What does the health platform offer?

Dossier 4

• How can I use the dossier?
• Which documents are in the dossier?
• Why can't I open all the documents in the dossier?
• How do I send a document from the dossier to a doctor?

Flu vaccination 7

• Why should I get vaccinated?
• Who should get vaccinated?
• How much does vaccination cost and are the costs covered by the health insurance?
• When should I get vaccinated?
• What is the flu (influenza)?

See all 7 articles

Doctor Search 2

• When and how can I search for a doctor?
• Why can't I find the doctor I am searching for?

Connection to the doctor 4

• Why do I need to be connected to the doctor?
• How can I connect with a doctor?
• Which doctors can I connect with?
• What can I do if the connection to the doctor was declined?

Doctor Chat 5

• What is Doctor Chat?
• Do I have to pay for Doctor Chat?
• For which cases is the Doctor Chat (not) suitable?
• What documents will I receive during or after the session?
• How many questions can I ask the doctor?

Disconnect with the doctor 3

• When and how can I disconnect with the doctor?
• What happens if I disconnect with the doctor?
• Can the doctor disconnect?

Booking a doctor's appointment 8

• With which doctors is it possible to book an appointment?
• How does the appointment booking work?
• Why is an account opened with medicosearch.ch when booking an appointment?
• How do I cancel an appointment?
• Until when is a cancellation possible?

See all 8 articles

Receive documents from the doctor 2

• Which doctors can send me documents?
• Where can I see the documents I have received?

E-Prescriptions 8

• How do I get an e-prescription - and how does it get into the Well app?
• It failed when I tried redeeming my e-prescription, what should I do?
• When will I receive the medication I ordered to my home?
• When can I pick up the medication I ordered from the pharmacy?
• Why can't I find the pharmacy I am looking for when I search for pharmacies?

See all 8 articles

Telemedecine appointment 2

• Can I expect that the medical consultant from medi24 has looked at my attached photos/ documents/ symptomcheck results before the telemedicine appointment?
• What is a medi24 appointment?

Preventive care 2

• What does the "Preventive care" feature contain?
• When and how often should this service be used?

Home Remedies 1

• What is the "Home remedies" feature?

Medication 2

• Can I order a drug directly from the medication section?
• Which kind of drugs can I search for in the drugs section?

Medical Conditions 1

• What is the medical conditions section and what can I use it for?

Symptom Checker 8

• What is the Symptom Checker?
• How does the Symptom Checker work?
• What is a medical device?
• Who is responsible for the medical content of the Symptom Checker?
• Can I just follow the Symptom Checker recommendation regardless of my insurance model?

See all 8 articles

User profile and guest profile 9

• Does using the application replace my health insurance model?
• For what purpose is my data processed?
• How do I change my email?
• How do I change my password?
• How do I delete my user profile?

See all 9 articles

Security 9

• Where are data stored?
• Who is the service provider of the cloud storage?
• Who has access to or insight into health data?
• Can Google Cloud view patient data?
• Why Google Cloud and not a Swiss provider?

See all 9 articles

Other 3

• Can I use the application in other countries?
• Do I need to pay to use the application?
• Why was I automatically logged out after an hour?