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FAQ
General
5
What is the new Well health platform and what does it do?
Who are Well’s investors?
What makes the Well concept so innovative?
Why should I sign up for Well?
What does the health platform offer?
Dossier
4
How can I use the dossier?
Which documents are in the dossier?
Why can't I open all the documents in the dossier?
How do I send a document from the dossier to a doctor?
VacMe
6
How do I book a tick vaccination appointment in the Well app?
Why is the service only available in the canton of Berne?
What does it mean to connect my VacMe account to Well?
How can I delete the connection between my Well account and the VacMe account?
How much will the tick vaccination cost me?
See all 6 articles
Flu vaccination
7
Why should I get vaccinated?
Who should get vaccinated?
How much does vaccination cost and are the costs covered by the health insurance?
When should I get vaccinated?
What is the flu (influenza)?
See all 7 articles
Doctor Search
2
How can I find a doctor?
Why can't I find the doctor I am searching for?
Connection to the doctor
4
Why do I need to be connected to the doctor?
How can I connect with a doctor?
Which doctors can I connect with?
What can I do if the connection to the doctor was declined?
Doctor Chat
5
What is Doctor Chat?
Do I have to pay for Doctor Chat?
For which cases is the Doctor Chat (not) suitable?
What documents will I receive during or after the session?
How many questions can I ask the doctor?
Disconnect with the doctor
3
When and how can I disconnect with the doctor?
What happens if I disconnect with the doctor?
Can the doctor disconnect?
Booking a doctor's appointment
8
With which doctors is it possible to book an appointment?
How does the appointment booking work?
Why is an account opened with medicosearch.ch when booking an appointment?
How do I cancel an appointment?
Until when is a cancellation possible?
See all 8 articles
Share documents with a doctor
3
Which doctors can I share documents with?
Where can I see the documents I have received?
How do I send a document to a doctor?
Order medication (E-Prescriptions)
11
What is the "Order medication" service?
How do I get an e-prescription - and how does it get into the Well app?
Can I order any medication?
Where can I get the medication?
I was unable to redeem my e-prescription. What can I do?
See all 11 articles
My pharmacies
3
What is “My pharmacies” and how can I search for a pharmacy?
What are pharmacy services?
Why can't I find the pharmacy I'm looking for?
Telemedecine appointment
2
Can I expect that the medical consultant from medi24 has looked at my attached photos/ documents/ symptomcheck results before the telemedicine appointment?
What is a medi24 appointment?
Preventive care
2
What does the "Preventive care" feature contain?
When and how often should this service be used?
Home Remedies
1
What is the "Home remedies" feature?
Medication
1
Which kind of drugs can I search for in the drugs section?
Medical Conditions
1
What is the medical conditions section and what can I use it for?
Symptom Checker
8
What is the Symptom Checker?
How does the Symptom Checker work?
What is a medical device?
Who is responsible for the medical content of the Symptom Checker?
Can I just follow the Symptom Checker recommendation regardless of my insurance model?
See all 8 articles
User profile and guest profile
9
Does using the application replace my health insurance model?
For what purpose is my data processed?
How do I change my email?
How do I change my password?
How do I delete my user profile or account?
See all 9 articles
Security
9
Where are data stored?
Who is the service provider of the cloud storage?
Who has access to or insight into health data?
Can Google Cloud view patient data?
Why Google Cloud and not a Swiss provider?
See all 9 articles
Other
3
Can I use the application in other countries?
Do I need to pay to use the application?
Why was I automatically logged out after an hour?
