User profile and guest profile

Does using the application replace my health insurance model?
No. When you have a mandatory or alternative health insurance model you must always adhere to the contractual provisions applicable to your model. You can u...
Tue, 2 Nov, 2021 at 11:32 AM
For what purpose is my data processed?
Well processes your data only to the extent necessary for providing its services to you as explained in detail in Well's data privacy notice who can be ...
Tue, 2 Nov, 2021 at 11:35 AM
How do I change my email?
Click on the tab "Account" in your profile. Here you have the option to click on "Change email". You then need to enter your new email, ...
Fri, 29 Oct, 2021 at 3:45 PM
How do I change my password?
Click on the tab "Account" in your profile. Here you have the option to click on "Change password". You will have to enter your current ...
Tue, 2 Nov, 2021 at 11:37 AM
How do I delete my user profile or account?
In your profile in the Settings section, you have the option of resetting your data. To do this, click on the "Delete account" button. You have to...
Thu, 4 May, 2023 at 11:24 AM
How is the security of my data assured?
All data in Well is encrypted, which means that unauthorized 3rd-parties cannot access the data. Well does not have any access to your password. 
Tue, 2 Nov, 2021 at 11:42 AM
Who has access to my data and how is it stored?
All your data stored in Well is encrypted and highly secured, which means that Well will not access your data for unentended use. It might be required that ...
Tue, 2 Nov, 2021 at 11:45 AM
Why can't I use the biometric login after logging out in the app?
This is the intention at the moment. Biometrics can only be used to maintain the current session (not log out, but close the app). If you actively log out, ...
Tue, 1 Mar, 2022 at 2:23 PM
Why is two-factor authentication required when I log in?
Well wants to make sure that only you have access to your account and data, therefore, we ask you to do a 2 factor-authentication every time you log in. 
Tue, 2 Nov, 2021 at 11:47 AM