An e-prescription is a digital prescription for obtaining medication. Currently, you can only receive e-prescriptions from Medi24 (telemedical consultation)...

Check that you have a stable connection to the internet and try redeeming the prescription again. If the error occurs again, please contact the Well support...

If you order the medicines to your home, they are usually delivered by post within 2 working days. You will receive detailed shipping information by email f...

Under normal circumstances your medication should be at the respective pharmacy latest 48 hours after you have ordered it. Please check directly with the ph...

Double check that you entered the correct city or zip code as well as name of the pharmacy you are searching for and try to click search again.  Please not...

It is foreseen that you will be able to order from different pharmacies in the future. However, currently only Zur Rose online pharmacy is possible.

This service is provided by a third party. In order to use this service via Well, you need to set up an account so that Well can process and share your data...

This depends on your insurance. In some cases your medication is paid by your insurance company and in other cases depending also on your deductible and co-...