How do I get an e-prescription - and how does it get into the Well app?
An e-prescription is a digital prescription for obtaining medication. Currently, you can only receive e-prescriptions from Medi24 (telemedical consultation)...
Thu, 31 Mar, 2022 at 2:08 PM
It failed when I tried redeeming my e-prescription, what should I do?
Check that you have a stable connection to the internet and try redeeming the prescription again. If the error occurs again, please contact the Well support...
Tue, 8 Feb, 2022 at 4:09 PM
When will I receive the medication I ordered to my home?
If you order the medicines to your home, they are usually delivered by post within 2 working days. You will receive detailed shipping information by email f...
Thu, 31 Mar, 2022 at 2:04 PM
When can I pick up the medication I ordered from the pharmacy?
Under normal circumstances your medication should be at the respective pharmacy latest 48 hours after you have ordered it. Please check directly with the ph...
Wed, 9 Mar, 2022 at 2:46 PM
Why can't I find the pharmacy I am looking for when I search for pharmacies?
Double check that you entered the correct city or zip code as well as name of the pharmacy you are searching for and try to click search again.  Please not...
Wed, 9 Mar, 2022 at 2:51 PM
Why can I only choose Zur Rose online pharmacy for home delivery?
It is foreseen that you will be able to order from different pharmacies in the future. However, currently only Zur Rose online pharmacy is possible.
Wed, 9 Mar, 2022 at 2:52 PM
Why do I need to create a user account to use the e-prescription functionalities?
This service is provided by a third party. In order to use this service via Well, you need to set up an account so that Well can process and share your data...
Thu, 3 Mar, 2022 at 3:29 PM
What do I have to pay for the medication when redeeming my E-prescription with home delivery?
This depends on your insurance. In some cases your medication is paid by your insurance company and in other cases depending also on your deductible and co-...
Wed, 9 Mar, 2022 at 2:54 PM